Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (413) 397-3540.
1. What are the Hospital hours?
Our service is open Monday, Tuesday, Thursday and Friday from 8:00 am to 5:00 pm. We are open on Wednesday from 9 am - 1 pm for prescription refills and scheduling appointments. We are closed on Saturday and Sunday.
2. Do I need to have an appointment?
Yes, patients are seen by appointment.
3. What forms of payment do you accept?
Cash, Mastercard and Visa; Care credit. We no longer accept American Express.
4. Can I make payments?
Payment is required at the time of service.
5. How can I facilitate my first appointment?
In order to provide the best evaluation possible, it is often necessary to review a medical summary of your pet. Pertinent information (e.g. referral letter, medical record, lab work) should be sent to our service before the appointment. Also, please bring all medications previously used for your pet's eye condition.
6. What if my pet needs surgery?
Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also, a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery. You are welcome to bring your own blankets and food for your hospitalized pet, otherwise it will be provided by us. If your pet is receiving any medications, please bring them with you with detailed instructions on administering them (e.g. dose, time...) so that we can continue your pet's care. Our surgeries are scheduled as outpatient procedures with drop-off on the day of surgery at 8:00 - 8:30 am and pick-up by 4:30 - 5:00 pm unless other arrangements have been made. We will call you after surgery with an update and to discuss a pick-up time. Patients should not be fed after midnight the day before surgery but free water is fine. Diabetic patients should not be fed in the morning of surgery, therefore only half (!) of their regular insuline dose should be given unless instructed otherwise.
7. What is the pre-anesthetic blood screening?
This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.
8. How long do the sutures stay in after my pet's surgery?
Procedures involving sutures may require them to be removed in 10-14 days following the surgery. Please schedule the suture removal when you pick up your pet. 9. Do you board pets? No, we do not board pets.